The buyer has the right to cancel the contract for the purchase and sale of goods concluded in the online store, by notifying the seller in writing no later than 14 (fourteen) calendar days from the day of delivery of the goods. When cancelling the contract, the buyer must submit to the seller a return document in the form determined by the seller.

After submitting a written notice of withdrawal from the contract and other information specified by the Seller, the Buyer must return the product to the Seller no later than within 14 (fourteen) calendar days.

Quality goods returned or exchanged by the buyer must be:

  • in original packaging;
  • pristine;
  • without losing the appearance of the product (except for changes that are unavoidable in order to inspect the product);
  • the same set as the Buyer received (it is necessary to provide the purchase document, the document confirming the warranty (if one was issued), instructions for use or other product accessories);
  • unused.

If the goods are not returned in their original packaging, are damaged, have lost their marketable appearance, are not fully assembled or have been used, the Seller has the right not to accept the goods, not to exchange them and not to return the money paid by the Buyer for the goods.

The buyer cannot refuse the purchase-sale contract and return the goods when the contract is concluded due to the cases specified in the Civil Code, 2001. June 11 Resolution of the Government of the Republic of Lithuania no. 697 of the approved “Rules of Retail Trade” and other legal acts.

Inappropriate quality goods or quality goods, the shape, size, color, model or completeness of which the Buyer does not like, are exchanged or returned in accordance with the 2001 June 11 By the resolution of the Government of the Republic of Lithuania no. 697 of the approved “Retail Trade Rules”, the Civil Code of the Republic of Lithuania and other valid legal acts of the Republic of Lithuania.

Not later than within 5 days from the day of receiving the returned goods, the Seller must return to the Buyer all the amounts paid by the latter. When returning all amounts paid to the Buyer, the Seller must use the same payment method that the Buyer used to pay the Seller, unless the Buyer has expressly agreed to a different method and the Buyer does not incur any additional costs.

When the Buyer sends goods to the Seller for return, the Buyer pays the costs of sending and delivering the Goods.

Personalized items cannot be returned.

Consumer Disputes (EGS) Platform:

Shipping methods

Delivery of returned goods is paid. Return of goods in Lithuania can be done through LP Express and Omniva terminals also Lithuanian Post. Return of goods from other countries can be done through their local parcel services.

Address for return:

AD Entertainment, MB

Savanoriu pr. 350,
49385 Kaunas
Ph. +370 60602692